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Assumption University Martin de Tours School of steering Department of Management SYLLABUS SEMESTER 2/2011 Martin de Tours School of Managements Vision To be the leading international melodic phrase school in the ASEAN region providing high quality strain education to enable graduates to make priceless contri aloneions to organizations and society. Martin de Tours School of Managements Mission To shape our scholarly persons into indep wind upent-minded graduates who are well-versed in business, able to communicate effectively, technical school savvy, innovative, and ethical to successfully face global challenges. run TITLE MGT3907 Business Communication Summer semester MGT3907 is offered only in the evening program, NOT in the day program. BG2001 English IV A. Mingmada (emailprotected com) Course Coordinator PRE-REQUISITES LECTURERS Day Program eventide Program OFFICE & CONTACT COURSE DESCRIPTION A. Tipnuch (emailprotected edu ) A. Vrinporn (emailprotected com) A. Polthep ( p . emailprotected com) A. Dilaka ( emailprotected om) th MSM 4 Floor Development of written, unwritten, technical, and social skills for effective communication in the business world with emphasis on well-written business documents for diverse purposes arrest of group and cross-cultural communication determinants for individual or organizational success effective visual and oral presentation and essential competence in some communication technologies widely used in business today. MGT3907 Course lineation Page 1 of 11 Upon completion of MGT3907, the student should demand 1. . Theoretical and use knowledge of the purposes, formats, patterns, and media of modern business communication 1. 2. The talent to compose business memos and letters for informative, positive, negative, and persuasive messages 1. 3. supplying for job interviews and searches 1. 4. The ability to plan, research, compose, and present a oblivious newspaper 1. 5. Skill in the technology before long used in business communication, including word processing and presentation software, e-mail, and the Internet 1. 6.The ability to identify potentiality barriers to communication and apply techniques to overcome them 1. 7. Appreciation of the value of diversity in meeting communication objectives 1. 8. The ability to write effective formal and informal business documents of various kinds throughout a business charge 1. 9. An awareness of the importance of using correct grammar and punctuation in business writing. REQUIRED TEXT screen out ATTENDANCE Locker, Kitty O. , and Donna S. Kienzler. Business and Administrative Communication. 9th ed. New York McGrawHill/Irwin, 2010. http//lms2. u. edu 6 absents maximum (including both discussion and chaffer classes) A student absent 7 or more times including lates, go out non be allowed to take the final exam psychometric test, according to University policy and the regulation of the Thailand Commission on Higher Education. Here is the fo rmalized policy COURSE OBJECTIVES MARK ALLOCATION subsidisation/ Class work/Participation Quiz Proposal, presentation, short name Midterm mental testing Final examination TOTAL Penalty Marks 1. No accounting entry to Report write barricade 2. Presentation lumber study 10 5 15 20 50 100% Marks -50 -20Penalty marks testament be subtracted from your total appellatives marks until that total reaches zero. question SCHEDULE is not given here as it may change after this Course epitome is distributed. Students must stop with Registration or look it up online with AuNet. MGT3907 Course Outline Page 2 of 11 CLASS RULES Cheating Policy If any students or a group of students will be caught copying, partial/entire project or hire outside or inside person to do their works, the faculty consider such act as a serious matter which will automatically result in F grade for an entire group.Changing section Students are neither allowed to study in other section they have not enrolled f or, nor do the project with their friends in other sections. The lector does not have any authority to allow his/her students to switch section without proper authorization from the registrar. Dress tag regulations for class Wear proper attire Students wearing the following items will not be allowed to check their class attendance Trousers and skirts made of jeans, corduroy, or velvet materials, or made in jeans invention. Shirts / blouses in which the edges are not tucked inside trousers or skirts. Slippers. OTHER MATTERS Website (will be announced in class) LMS is our class website with PowerPoint and acquittance downloads, Announcements, etc. Email procedures 1. Email address Each student must provide a valid, unquestionable email address to the lecturer and must check it daily for messages related to the course. 2. Email attachments should not be sent to the lecturer unless by the lecturers special request. Normally lecturers do not have time to save, s butt end for v iruses, and open attachments, so email containing attachments will be rejected or dis calling carded.Emailed assignments should be pasted into the body text of the email message. 3. Email subject header Email to the course lecturer should always use the following email subject header format Student ID, Section , vanquish for example, 4514444, 432, Assignment 1 or Short Report, or Question about . . . , etc. . Wrong I. D. 4514444, start with the number Wrong Assignment 1, 451444 start with the number Wrong Somchai, 451444 start with the number Wrong u4514444, no u check your ID card Wrong 451-4444, no yphen check your ID card Wrong 4514444, sec 444, no sec or section Right 4514444, 432, Assignment 1 or whatever Copying an assignment from someone else and presenting it as ones own is strictly forbidden. Neither the copied assignment nor the original will be accepted and neither can be revised. Unless instructed otherwise, always assume that assignments are individual, not group. St udents should be very careful about viewing their work to friends. MGT3907 Course Outline Page 3 of 11Disturbing the class by socializing with classmates, making noise, or talking on a fluid scream while the lecturer is speaking will befool penalties such as being counted late or absent, being ejected from the classroom, having ID cards confiscated, or having marks subtracted from the final grade average. Students who do wish to learn must have the opportunity to do so to their trump out ability in an atmosphere conducive to learning. Late exam The Coordinator of MGT3907 must be officially notified by the Department of Management in advance of the need for a late exam for any student.A student needing a late exam must first submit a petition with evidence at Registration. Later, if a late exam is approved by a committee, Registration will notify the student. The student should then check with the MGT3907 Coordinator to be sure that the Coordinator has also been officially not ified by the Department of Management. Mobile phones must be turned off before their owners enter the classroom, and they must remain off and put by for the duration of the classexcept during toilet visits, when they must be given to the lecturer.A lecturers mobile phone may remain on, however, for possible University business. A student caught using a mobile phone during class time will be, at minimum, counted late but may be counted absent with ID card confiscation. Plagiarism (copying the words or ideas of another writer without giving credit to the other writer) is forbidden and will be penalized severely. Preparation must be done before every class, which means reading over the relevant section of the textbook to be discussed and doing any assigned training.Presentation Quality Survey Discussion lecturers will assign you, or your group, to evaluate the short report presentations by the members of another group. The survey form is link up to the last page of this Course Outl ine Report copying check the short report, cod towards the end of the semester, will be submitted to your discussion teacher, but also must be emailed to emailprotected com. Dress code regulations for examination Wear full uniform Students are obligated to wear the Universitys full uniform as stipulated in the Universitys dress code regulations to take examinations.Failure to comply with the regulation will result in students not being allowed to appear for examinations, and subsequently, the student receiving 0 marks for the examination. To be eligible to appear for exams, students are required to wear full uniform Male students must wear black/dark high trousers, white button/collared shirt, black shoes, University neck-tie and belt buckle. Female students must wear black/dark grim skirt, white button/collared shirt, clack shoes, and University buttons, pin, and belt buckle.Note The students will not be admitted to the final exam afterwards than 10 minutes after the exam st arts. MGT3907 Course Outline Page 4 of 11 COURSE CONTENTS AND TENTATIVE SCHEDULE MGT3907 COURSE SCHEDULE WEEK 1 (for week dates, see schedule following the schedule) LECTURE CLASS DISCUSSION CLASS Introduction to MGT3907, course outline, and resources, notably MGT3907 LMS website http//lms2. au. edu Chapter 1 come through in Business Communication appurtenance A Formats for Letters, Memos, and E-Mail Messages. training Download hyperlinked Course Outline . df file AND the Powerpoints and handout package from LMS Each lecturer may omit, select, add, or modify the classwork or homework assignments as needed, for example, to discourage copying. The lecturer will specify how to submit each assignment, by paper or by email. If by email, students must follow the correct email procedure to receive credit. Self-introduction by scooter methods. Break up into groups, discussion topic assigned. Discussion to share ideas. Assignment write a memo individually based on group discussion and submit to the instructor In-class. cookery answer 1. 10 Topics Kinds of audiences, needs, attitudes congregation analysis of a particular audience Adapting messages for audiences 2 Chapter 2 Adapting Your Message to Your Audience. Appendix A letter, memo, and email formats. cookery Adding students do homework from hebdomad 1. 3 Chapter 5 Communicating Across Cultures. training Adding students do homework from hebdomads 1 2. Discussion How Does Culture Affect Business Communication? Discussion coiffe 5. 2 Identifying Sources of Miscommunication (group work) Homework Exercise 5. 2 or 5. 8MGT3907 Course Outline Page 5 of 11 4 Chapter 3 Building Goodwill Homework Adding students do homework from workweeks 1 2. Chapter 7 Planning, Composing, and Revising. Appendix B Writing Correctly. Discussion Putting Yourself in the Other Persons Shoes Assignment/Homework Exercise 3. 4 or 3. 13 Improving readability Connotation vs. denotation brisk vs. passive Strong verbs Parallel structure action work in groups on exercise 7. 11, 7. 15 The composing process Planning Writing Revising Editing Proofreading Activity Exercise 7. 3 5 6Chapter 14 Informative and Positive Messages. Midterm Exam prep and resources The Midterm Exam covers through workweek 7 Chapters 1, 2, 5, 3, 7, 14, 15 7 Homework review Midterm Exam description in the Handouts Package. Chapter 15 Negative Messages Discussion of informative and positive messages. Checklist for informative and positive messages, p. 419 Activity using checklist to evaluate emails in Exercise 14. 4 Homework Exercise 14. 8 or 14. 10 as lecturer directs. 8 Chapter 17 Planning and Researching Reports. Chapter 18 Writing Proposals and Progress Reports Overview of short report Checklist for Negative Messages, p. 456 Role tomboy on Giving Bad News to Peers and Subordinates Assignment Exercise 15. 3 Letters for Discussion recognition Refusal (work in group, write up and discuss) Specifics of sh ort report assignment proposal, report, presentation Discussion Exercise 17. 9, Evaluating Survey Questions MGT3907 Course Outline Page 6 of 11 assignment. Homework Locate and review documents for the short report assignment in the handouts package. Chapter 16 Crafting glib-tongued Messages Homework A proposal for your short report 10 Chapter 6 Working and Writing in Teams. 11 Chapter 8 Designing Documents Chapter 9 Creating Visuals and Data Displays 12 Chapter 10 Making Oral Presentations. Powerpoints. Checklist for Direct Requests, p. 506 Checklist for ProblemSolving Persuasive Messages, p. 508 Assignment Exercise 16. 6 Choosing a Persuasive Approach Listening skills, roles in groups, decision-making, successful groups and meetings Discussion short report proposals Discussion/homework Exercise 6. 10 or 6. 15 Homework begin working on short report. Importance, levels, guidelines, of document design Visuals, brochures, web pages Discussion Exercise 9. 6 Interpreting Dat a (Choose one data set only. ) Homework Continue work on short report. Planning effective presentations Selecting and organizing information Delivering effective presentations Handling questions during presentations Activity Exercise 10. 2 Analyzing Openers And Closers Homework Continue work on short report some groups condition to submit and present. Homework Bring MGT3907 Course Outline Page 7 of 11 Presentation Quality Survey form to next class. 3 Chapter 11 Building Resumes Chapter 12 Writing Job masking Letters Homework 1. Presentation Quality Survey 2. Submission of report to Report Copying Check (follow procedures) emailprotected com All submissions for the Survey and Report Copying must be received by the final exam date. Penalty marks apply to 1 and 2. Class presentations Activity Presentation Quality Survey Homework due Final short report due with 5minute oral presentation Homework Submit report to Report Copying Check Dont forget ALL the ID numbers No attach ments. Homework Bring Presentation Quality Survey form to next class. 14 Chapter 13 Interviewing For A Job. Chapter 4 Navigating The Business Communication Environment Class presentations Activity Presentation Quality Survey Homework due Final short report due with 5minute oral presentation The Final Exam is cumulative but mainly covers Weeks 8-15 Chapters 17, 18, 16, 6, 8, 9, 10, 11, 12, 13, 4 Homework 3. Presentation Quality Survey 4. Submission of report to Report Copying Check (follow procedures) All submissions for the Survey and Report Copying must be received by the final exam date.MGT3907 Course Outline Page 8 of 11 Week Week 1 Week 2 Week 3 Week 4 Week 5 Week 6 Week 7 Week 8 Week 9 Week 10 Week 11 Week 12 Week 13 Week 14 Start 25 Oct 31 Oct 7 Nov 14 Nov 21 Nov 28 Nov 5 Dec 12 Dec 19 Dec 16 Jan 23 Jan 30 Jan 6 Feb 13 Feb End 28 Oct 4 Nov 11 Nov 18 Nov 25 Nov 2 Dec 9 Dec 16 Dec 23 Dec 20 Jan 27 Jan 3 Feb 10 Feb 17 Feb Inclusive 25-28 Oct 30 Oct-4 Nov 7-11 Nov 14-18 Nov 21- 25 Nov 28 Nov-2 Dec 5-9 Dec 12-16 Dec 19-23 Dec 16-20 Jan 23-27 Jan 30 Jan-3 Feb 6-10 Feb 13-17 FebMGT3907 Course Outline Page 9 of 11 MGT3907 Presentation Quality Survey My ID Presenter Group Number Sec Title of Presentation Scale E x c e accompaniment ll e n t 5 5 5 5 5 5 5 5 5 5 5 5 5 5 2. 4. 2. 4. 6. 8. 2. 4. 2. 4. 2. 4. 2. 4. possible action/ decision oratory skills Opening/closing Speaking skills Opening/closing Speaking skills Opening/closing Speaking skills Opening/closing Speaking skills Opening/closing Speaking skills Opening/closing Speaking skills Scale E x c e l l e n t 4 5 4 5 4 5 4 5 4 5 4 5 4 5 4 5 4 5 4 5 4 5 4 5 4 5 4 5Group Date For each item, circle the number to the rightly to evaluate its quality according to the criteria below. Student IDs Item P o Good o r P o Good o r ID Comment ID Comment ID 1. 3. 1. 3. 5. 7. 1. 3. 1. 3. 1. 3. 1. 3. Visuals entertain Visuals Interest Visuals Interest Visuals Interest Visuals Interest Visuals Interest Visuals Interest 1 1 1 1 1 1 1 1 1 1 1 1 1 1 2 3 4 2 3 4 2 3 4 2 3 4 2 3 4 2 3 4 2 3 4 2 3 4 2 3 4 2 3 4 2 3 4 2 3 4 2 3 4 2 3 4 1 1 1 1 1 1 1 1 1 1 1 1 1 2 2 2 2 2 2 2 2 2 2 2 2 2 2 3 3 3 3 3 3 3 3 3 3 3 3 3 3 Comment ID Comment ID Comment ID Comment ID Comment Criteria 1. Visuals Quality of photos, tables, charts, clip art, video, Powerpoint backgrounds, animations, colors, design. 2. Opening/closing attempted to interest audience communicated purpose of presentation gave a meaningful or interesting remnant that showed analysis, recommendation, or suggestion for future. 3.Interest made presentation interesting in whatever way. 4. Speaking skills Used smiling, gestures, mall contact seemed confident did not read but only sometimes referred to notes or Powerpoint voice was go past and loud enough did not often look away from audience did not hold onto redundant paper, pen, or other prop for security dressed appropriately did not fidget with hands and feet or otherwise distract audience from message of presentation. MGT3907 Course Outline Page 10 of 11